ProTek High replaces ProTek Basic plan and gives you 1-year of coverage with Priority Phone handling, email and chat support.
As a high tier subscriber, you can rely on significantly shorter timelines when it comes to Global 24x7 support and parts and spares shipping. Features available in High that are not available in lower tiers include:
Extended hardware warranty with priority parts replacement
Prioritized responses with published SLAs
Product enhancement input
Receive 50% off all NewTek University online classes
24x7 Emergency technical call-in support
24x7 12-hour target response time for critical issues 24x7