Videon EdgeCaster 3 year Premium Maintenance & Support Contract


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3YRMSC - Overview

Videon 3YRMSC is a 3 year maintenance and support contract for the EdgeCaster live streaming encoder.

PREMIUM MAINTENANCE AND SUPPORT:(Support Term as purchased:3 years)
1) Limited Warranty shall be extended during the Premium Maintenance and Support period and any subsequent extensions.
2) Phone (during Videon's normal business hours), email and Support Requests via the Help Desk with a 1 business day response time.
3) Software Error Corrections and New Version.
4) During the Support Term, Videon will provide you with all Maintenance Releases under the terms and conditions set forth in the Main Agreement.
5) Access to beta or pre-release features at Videon's discretion.
6) During the warranty period (as defined in your Main Agreement and as may be extended by Premium Maintenance and Support) we offer advanced replacement which means we will ship a new or refurbished unit immediately using express shipping at our expense to you. You must return the old unit within 2 weeks of receiving the replacement. If you fail to return the original product in that timeframe, Videon will charge you the then current MSRP for the new unit.
7) Non- Support Consulting - As a courtesy to our customers, we often advise and help solve issues not directly related to our product. This help often involves helping you solve issues with your end to end video streaming workflow. Videon will provide you with up to the following hours of Non-Support Consulting:

3YRMSC - Required Accessories

    3YRMSC - Recommended Accessories

    California Residents:
    Cancer and Reproductive Harm -