ProTek Ultra replaces ProTek Basic plan and gives you 1-year of coverage with Critical Case Handling, Priority Phone support, email and chat support plus advanced replacement when applicable.
ProTek Ultra tier subscribers receive the most comprehensive and responsive benefits of the entire program. Not only do subscribers receive the full complement of ProTek benefits afforded to other tiers, but there is also unparalleled service offered as part this highest support level including:
Extended hardware warranty with advance parts replacement
Dedicated technical issue assistance
Receive 75% Off all NewTek University online classes
Parts and Spares guaranteed availability - Advance shipping + trade in program available
Ultra-level prioritized support case handling
Written status report / root cause analysis