Telestream WCG-GC-NA-MS00 Wirecast GearCare Extended Warranty

WCG-GC-NA-MS00 - Overview

• Features:

  • Online Case Submission (8am-5 pm PST): Case Submission Response Time Targets vary between tiers.
  • Case Submission Response Time Targets: GearCare customer will get priority response.
  • Parts and Labor Warranty: Wirecast Gear includes a standard 1-year Depot Warranty. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction.
  • Free Software Updates/Upgrades²: Stay up to date with the latest features and bug fixes/enhancements.
  • Phone Support: Speak directly to our Wirecast experts.
  • Eligible for Remote Access Services (RAS): Allow a support technician to access your computer, identify the issue and resolve it quickly.
  • Advance Replacement: GearCare upgrades the standard 1-year Depot Warranty to a full 3 years¹ of protection. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction.
    ¹GearCare is available for purchase within 90 days of purchase and will take effect from the date of your Wirecast Gear purchase.